FAQs

Here are the answers to the most common questions we get asked.

How do I know these will work?

Don't take our word for it, see what our lovely customers think! You can read their reviews here.

What is your Satisfaction Guarantee?

We offer a 30 day, satisfaction guarantee. Learn more here.

How do I apply and remove the wraps?

It's easy and takes just minutes.

Instructions for Semi Cured Gel are here. 

And instructions for Premium and Standard wraps are here.

Where are you based?

We're a UK company, and all of our orders are packed and dispatched from the UK.

Are the wraps vegan and cruelty free?

Absolutely! Like you, we wouldn't dream of putting a product on our nails that wasn't made of vegan friendly ingredients and where animal testing was involved.

Do you offer a loyalty or referral scheme?

We offer a VIP mailing list, which all existing customers and anyone signing up with their email can join, for free. This gives you exclusive discounts and early warnings on sales and new products. You also get a 10% off voucher as a welcoming thanks. Join the VIP list here.

Do you ship to outside of the UK?

We do! As of March 2022, due to demand, we offer International shipping, so you can enjoy our nail wraps anywhere in the world. If you're outside the UK, your shipping costs will be calculated at checkout.

I still have questions!

Not a problem! Ping us an email on help@hellonails.co.uk and we'll do our best to answer them for you.