FAQs

Here are the answers to the most common questions we get asked.

What is your 100% Satisfaction Guarantee?

To take all of the risk out of your purchase, we offer a 30 day, no quibble satisfaction guarantee. If you're not completely happy with your purchase up to 30 days after you purchase it, we'll offer a refund - just get in touch with us at help@hellonails.co.uk

How do I apply and remove the wraps?

We've got instructions on application over here.

Each pack contains 18 double-ended strips for up to 2 full manicures.

For removal, since the wraps are 100% nail polish, all you need to do is rub gently with your usual nail polish remover.

Where are you based?

We're a UK company, and all of our orders are packed and dispatched from the UK.

For our UK orders, we offer free UK shipping via Royal Mail.

As of March 2022, due to demand we now offer International shipping, so you can enjoy our nail wraps anywhere in the world. If you're outside the UK, your shipping costs will be calculated at checkout.

Are the wraps vegan and cruelty free?

Absolutely! Like you, we wouldn't dream of putting a product on our nails that wasn't made of vegan friendly ingredients and where animal testing was involved.

Do you offer a loyalty or referral scheme?

We offer a VIP mailing list, which all existing customers and anyone signing up with their email can join, for free. This gives you exclusive discounts and early warnings on sales and new products. You also get a 10% off voucher as a welcoming thanks. Join the VIP list here.

Do you ship to outside of the UK?

We do! As of March 2022, due to demand, we offer International shipping, so you can enjoy our nail wraps anywhere in the world. If you're outside the UK, your shipping costs will be calculated at checkout.